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CANCELLATION and REFUND POLICY

In order to confirm an appointment, you must first have a placed a deposit ($50 per serviced pet) or have previous credit ($50 minimum) applicable to a future appointment. Deposits are non-refundable. To schedule an appointment, you can go to our web site menu and select 'book appointment' and fill out the form and our team will reach out. If you are a current client, you may text/email any of our team members to request another appointment. Please note that although we make every effort to notify our clients of any changes, our service prices and policies are subject to change without notice. For most appointments, scheduling is available up to 3 months or 12 weeks in advance.  Your credit/debit card will be charged for your deposit when you confirm your appointment (possible through text, call, or email). As soon as your charge is approved, your appointment will be confirmed and you will receive a confirmation message to the contact info on file. If you fail to pay any service charges and or balance when due, Happy Buddy Grooming, LLC reserves the right to suspend or terminate client relations. You shall be responsible and liable for any fees, including attorneys” fees and collection costs, that Happy Buddy Grooming, LLC may incur in its efforts to collect any past due or unpaid balances from you. Again, deposits are not refundable. If you wish to cancel an appointment after you have booked it, you must do so more than 48 hours in advance of the appointment start time. You can cancel any appointment by simply leaving a message, texting, or emailing us. If you cancel more than 48 hours in advance, your deposit may be credited towards your next appointment. If you fail to cancel more than 48 hours in advance, the deposit will not be refunded. All appointments cancelled less than 48 hours in advance are charged the full quoted service amount.

Service agreement

I agree to the following: 1. Your pet's safety is our top priority. We require a current copy of your pet's vaccination records (Dogs-Rabies, DHPP and Bordetella). 2. If it is necessary for the safety of your pet and the groomer/stylist, muzzles, elastic collars, slings, straps etc. will be humanely used. You must inform us if your pet bites or has ever bitten any person or other animal. 3. I am aware that if my pet does not respond to the groomer/stylist and remain still during the grooming procedure, accidents can happen such as nicks from clippers, scissors or toenail trimmers. We reserve the right to end the grooming session even if the groom is not completed and the full grooming price will be charged. For the pet to properly respond to the groom, it is essential that the pet be alone with the groomer/stylist and clients will not assist in the grooming unless requested to do so. 4. Client assumes all liabilities, financial and otherwise, for the behavior and health of their pet. Happy Buddy Grooming, LLC/the groomer will be held harmless from damages, loss or claims arising from any known or unknown pre-existing condition of the pet. 5. Client will advise us of any allergies, sensitivities, or pre-existing medical conditions so we can avoid aggravating these situations. Products not labeled for use on animals can be used for grooming but only with your permission. Please let us know of any prior grooming history you or your dog may not have found satisfactory. We want to avoid the repetition of poor or unpleasant experiences or situations. 6. Happy Buddy Grooming, LLC understands that some dogs are extremely sensitive to certain grooming procedures such as nail trimming and/or ear cleaning. It is not our intent to cause your dog discomfort. Although these are routine procedures normally performed for the well-being of the pet, we will not continue with any grooming procedure that will cause pain, discomfort to the pet or harm to the groomer/stylist. Sometimes for a more sensitive dog, these procedures are best left to the care of a veterinarian. 7. Client authorizes the groomer/stylist to act as his/her agent in the event emergency veterinary services, boarding, care-taking, and/or transportation is necessary and agrees to pay all costs. Any/all damages or claims shall include but not be limited to advanced age, extreme nervousness, neurosis, illness, previous injury, skin or coat conditions or other medical conditions. 8. If fleas are found on your pet, the groomer/stylist will administer a flea bath to eradicate the fleas in order to maintain salon sanitation. This is at the groomer/stylist's discretion and at the client's expense. The shampoo is gentle, non-alkaline and hypoallergenic. 9. Allowing a pet’s coat to get matted is not only very uncomfortable but dangerous for your pet's health. The groomer/stylist will de-mat the pet (if possible) and there is an extra charge for dematting. Mats can be very difficult to remove and your pet may receive a "shave down" to remove them. Under this circumstance, a shave down is the only way to allow the skin to receive necessary oxygen and for new, healthy hair to grow. Charges for the shave down or shaving ears and tail if they are matted are determined on a per pet basis. If the client requests the mats be combed/brushed out, the groomer/stylist will not do so if it causes the pet undue stress or pain. Excessive de-matting is a painful, time-consuming and costly procedure that causes extreme discomfort and can aggravate (or cause) skin problems. I am aware that neglect of my pet’s coat can be cause for problems after grooming/shave down such as clipper/brush irritation, itchiness, failure of hair to re-grow and make my pet prone to sunburn. I am also aware that shaving may expose pre-existing skin conditions. 10. Shave downs or custom cuts that are outside normal specific breed haircuts will be discussed and the groomer/stylist will perform the cuts to the best of his/her understanding of the client's directions and his/ her ability but no other guarantee is made. 11. Every effort will be made to keep our scheduled grooms running smoothly. A typical pet groom can be completed in 1.5 to 3 hours from the time of your appointment. If your pet has behavior issues or skin and coat problems, you may be looking at a longer period of time. 12. Our groomers/stylists are trained professionals. We reserve the right to alter or cease any groom in the event that our staff determines it is in your pet's best interest or your pet displays aggressive behavior. Client understands that Happy Buddy Grooming, LLC has the right to refuse service to the client’s pet at any time for any reason. 13. We will use extra care and patience for older pets; however, we will not be held responsible for any reaction due to the mental or physical stress of grooming geriatric pets. If in our judgment, brushing or clipping is determined to cause too much stress to the pet, we will modify or terminate the haircut. Please be sure to notify us of any health conditions that might make your pet uncomfortable during the bathing, drying, or clipping phases. Any grooming which takes place on an elderly or frail pet is conducted at your risk.  14. Deposits: A $50 deposit/per serviced dog is required to confirm any grooming appointment. For example: If you wish to schedule an appointment for 2 of your dogs, $100 deposit will be required for confirmation. This ensures that the appointment is reserved for you only. By placing a deposit, you agree that you are responsible for any scheduling conflicts (rescheduling, postponing, cancellation, etc). 15. Cancellations: Cancellation and rescheduling of an appointment, by the client, requires 48 hours notice to waive the FULL appointment fee. In the event of inclement weather, a family emergency or any other uncontrollable circumstance, the groomer has the discretion to waive the fee within the 48 hour period. We reserve the right to cancel or reschedule a groom if we feel the need to do so. Every effort will be made to reschedule at a time convenient for both the client and the groomer. 16. No-Shows: It is considered a "no-show" when the client is not available at the scheduled appointment time and does not contact the groomer to cancel or reschedule. We reserve the right to charge the FULL grooming fee due to the loss of revenue caused by a "no-show". Please make every effort to call and cancel or reschedule when possible to avoid such situations. 17. Media: Happy Buddy Grooming reserves the right to use all media of client's pet(s) from grooming appointment. These include: social media, advertisements, promotions, and mail.

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OUR TERMS

Welcome to Happy Buddy Grooming!

These terms and conditions outline the rules and regulations for the use of Happy Buddy Grooming, LLC's Website, located at http://www.happybuddygrooming.com/.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Happy Buddy Grooming if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing Happy Buddy Grooming, you agreed to use cookies in agreement with the Happy Buddy Grooming, LLC's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Happy Buddy Grooming, LLC and/or its licensors own the intellectual property rights for all material on Happy Buddy Grooming. All intellectual property rights are reserved. You may access this from Happy Buddy Grooming for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Happy Buddy Grooming

  • Sell, rent or sub-license material from Happy Buddy Grooming

  • Reproduce, duplicate or copy material from Happy Buddy Grooming

  • Redistribute content from Happy Buddy Grooming

This Agreement shall begin on the date hereof. 

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Happy Buddy Grooming, LLC does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Happy Buddy Grooming, LLC,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Happy Buddy Grooming, LLC shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Happy Buddy Grooming, LLC reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;

  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy

  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Happy Buddy Grooming, LLC a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;

  • Search engines;

  • News organizations;

  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;

  • dot.com community sites;

  • associations or other groups representing charities;

  • online directory distributors;

  • internet portals;

  • accounting, law and consulting firms; and

  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Happy Buddy Grooming, LLC; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Happy Buddy Grooming, LLC. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or

  • By use of the uniform resource locator being linked to; or

  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Happy Buddy Grooming, LLC's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;

  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;

  • limit any of our or your liabilities in any way that is not permitted under applicable law; or

  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

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